PWP Policies

Thank you for shopping with Pressure-Washer-Parts.com! We appreciate the opportunity to assist you with your pressure washer needs. Our ultimate goal is customer satisfaction so please do not hesitate to contact us with any questions or concerns. Please see below for our policies and return information.

These terms and conditions are subject to change without notice and should not be considered exhaustive. Please contact us for full details.

Out of Stock Items & Back Orders

With such a large selection, we cannot guarantee that all the items listed on our website are in stock at any given time. If you would like to check stock on a particular item, please give us a call and we’d be happy to check for you.

In the event of a back order, it will be shipped using the original selected shipping method when we receive the item. If the back ordered item will be more than 7 days to our location, we will call or email you about the delay.

Payments and Shipping

Payment must be made at the time of purchase via credit or debit card. C.O.D.s are not accepted.

We primarily offer shipping to the United States and Canada, but occasionally can ship to other countries upon request. If you are outside the US & Canada and would like to find out if we can ship to you, please contact us for options.

We offer $5 shipping on parcel orders in the continental US (lower 48 states) and $16 parcel shipping to Canada, Alaska, and Hawaii.

Coils, drums of detergent, and other large orders will be shipped freight at a cost determined at the time of purchase.

Expedited shipping is available at an additional cost. Please contact us for details.

Returns

We all make mistakes. You may have ordered the wrong part, or we may have shipped the wrong part in error. Or you may discover it is simply not needed once you start your repair work. Regardless, please contact us within 90 days of purchase if you have a product you’d like to return and we will discuss the options available.

We try to be as flexible and fair with our return policy as possible as our ultimate goal is to make sure our customers are taken care of and have the right parts to keep their machines and businesses in operation. However, it is the customer’s responsibility to ensure they are ordering the correct part for their machine. Many of our items have additional breakdowns, parts lists, and manufacturer information to help you select the parts needed. Most of this information is available on our website. If you have any questions or need help selecting the right part, please don’t hesitate to ask – we are happy to help!

If you suspect an item is defective, please contact us first to see if there are any troubleshooting steps we can provide to help with the correct installation and usage of the product before determining if it indeed is defective.

All returned items for a refund that are not due to any sort of defect, must be returned in new and unused condition within 90 days of purchase to be eligible for a refund.

Warranty Claims

Pressure-Washer-Parts.com does not warranty any of the parts sold on our website. All warranties are provided by the original manufacturer. Products returned for warranty consideration will be sent to the manufacturer for evaluation. An RGA number must be obtained before sending in a warranty claim.

Legal Waiver

Pressure-Washer-Parts.com is not responsible for any damage or loss of income caused by shipping delays, errors in shipment, or installation or use of products.

Privacy and Information Practices

Pressure-Washer-Parts.com takes customer privacy very seriously, and only collects information provided when you place an order for our products, create a member account, or fill out contact forms. Information collected through these methods include: name, email address, billing & mailing address, phone number, and/or credit card information. Please note: We use Authorize.net for our card processor and do not store any credit card information after purchase. For details on Authorize.net’s privacy policy, click here: https://www.authorize.net/about-us/privacy/.

Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, or exchanged for any reason to another company or person without your consent, other than for the purpose of delivering the products purchased. The email you provide during purchase will only be used to update you on information regarding your order or for optional promotions related to Pressure-Washer-Parts.com.

If at any time you have any questions or concerns about your information or these practices, please call us at 1-(800)-491-3850 or email sales@pressure-washer-parts.com.

PARTS & ACCESSORIES FOR THE HIGH PRESSURE INDUSTRY

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Contact Us

Pressure Washer Parts
P.O. Box 218
Spearfish, SD 57783
U.S.A.

(800) 491‐3850
sales@pressure-washer-parts.com

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